IT Express - Supported Products and Services
Phone:
530-754-HELP (4357)
Monday - Friday
7:00 AM - 9:00 PM
(except University holidays)
Closed Saturday & Sunday
Online:
Online Help Resources
Submit Support Request
(UCD auth. required)
In Person:
182 Shields Library
Monday - Friday
8:00 AM - 5:00 PM
Closed Saturday/Sunday and University holidays
Quicklinks
| Network & System Status | UC Davis Internet Tools | New Accounts | Services Not Supported | |||
| Student Computer Repair | Software | Electronic Forms |
| Workstation Software | PC | Mac | Linux |
| Operating Systems | Windows Vista, Windows XP SP2 | Mac OS 10.5.2, Mac OS 10.4.11 |
Limited support for Linux |
| Email Client Software | Outlook Express 6, Windows Mail 6, Outlook 2003, Outlook 2007, Thunderbird 2, Eudora 7.1 | Apple Mail 2, Apple Mail 3, Thunderbird 2, Eudora 6.2.4 | Thunderbird 2 |
| Web Browsers | Internet Explorer 6, Internet Explorer 7, Firefox 2 |
Safari 3, Firefox 2 | Firefox 2 |
| Office/Productivity Software | Office 2003 and Office 2007 for Windows. We no longer support Office XP. |
MS Office 2004 (11.3), MS Office 2008 (12.1) | None |
| SFTP (secure file transfer) | WinSCP 3.8.2 | Fugu 1.2 | SFTP (OpenSSH 4.2) |
| SSH (secure interactive login) | PuTTY .58 | OpenSSH 4.2 | OpenSSH 4.2 |
| UC Davis Internet Tools CD | On supported operating systems | On supported operating systems | N/A |
| Anti-Virus | Sophos AntiVirus 7.1 | Sophos AntiVirus 4.9 | None |
| Anti-Adware | Ad-Aware 1.0.6 | N/A | N/A |
| Anti-Spyware | Spybot Search and Destroy 1.4 | N/A | N/A |
| Networked Applications | Description | ||
| MyUCDavis | Main Portal, Email (Geckomail), MySpace (file-storage tool), and Course Management (including Gradebook, Quiz Builder, Website Builder, and Online Grade Submission) | ||
| Geckomail | General user support | ||
| Listproc | General user support: list password resets, list creation/deletions, list configuration, etc. | ||
| Anti-Spam Services | General user support for IET anti-spam services including spam filtering configuration and accept/deny lists | ||
| Vacation Email Program | General user support for the vacation email program. | ||
| MyInfoVault | Web browser, user account, or other access issues | ||
| SmartSite | Support for IET's pilot project for Course and Project web sites and collaboration tools | ||
| Online Directory Update | General user support for web browser, login passwords and file upload/download issues |
| Other Services | Description | ||
| Account Management | General user support including answering general account questions, processing Temporary Affiliate Forms (TAF), IDOCs, account closures, mail ID redirects and changes, login ID changes, and other account management support. | ||
| Data Network | General user support and troubleshooting for UCDnet, MoobileNet, ResNet, and modem pools. Services include but are not limited to support for DHCP, MAC address registration, NAM status and information, and general questions about networking on campus. | ||
| Disk and File Recovery | On supported operating systems, IT Express consultants will ATTEMPT disk or file recovery. Results vary. Please back up your data frequently. |