IT Express - Supported Products and Services
Phone:
530-754-HELP (4357)
Monday - Friday
7:00 AM - 9:00 PM
(except University holidays)
Online:
Online Help Resources
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(UCD auth. required)
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Quicklinks
| Network & System Status | IT Express Knowledge Base | New Accounts | Services Not Supported | |||
| Student Computer Repair | Software | Electronic Forms |
| Workstation Software | PC | Mac | Linux |
| Operating Systems | Windows Vista SP2, Windows XP SP3, Windows 7 | Mac OS 10.4.11, Mac OS 10.5.8, Mac OS 10.6 | NA |
| Email Client Software | Outlook Express 6, Windows Mail 6, Outlook 2003, Outlook 2007, Thunderbird 2 | Entourage 2004 & 2008, Apple Mail 2, Apple Mail 3, Thunderbird 2 | Thunderbird 2 |
| Web Browsers |
Internet Explorer 7, Internet Explorer 8, Firefox 3 |
Safari 4, Firefox 3 | Firefox 3 |
| Office/Productivity Software | MS Office 2003 SP3, MS Office 2007 SP2 |
MS Office 2004 (11.5.3), MS Office 2008 (12.2.0) | None |
| Anti-Virus/Anti-Spyware | Sophos Anti-Virus 9.0+ | Sophos Anti-Virus 7.1+ | None |
| Security | Identity Finder for Students | Identity Finder for Students | N/A |
| Networked Applications | Description |
| MyUCDavis | Main Portal, Email (Geckomail), MySpace (file-storage tool), and Course Management (including Gradebook, Quiz Builder, Website Builder, and Online Grade Submission) |
| Geckomail | General user support |
| Listproc | General user support: list password resets, list creation/deletions, list configuration, etc. |
| Anti-Spam Services | General user support for IET anti-spam services including spam filtering configuration and allow/deny lists |
| Out-of-Office Email Program | General user support for out-of-office auto-reply in email |
| MyInfoVault | Web browser, user account, or other access issues |
| SmartSite | Support for IET's project for Course and Project web sites and collaboration tools |
| Online Directory Update | General user support for web browser and login passwords |
| DavisMail | General user support of DavisMail email |
| Data Network | Description |
| DHCP | General user support for configuring computer for DHCP |
| MAC Address Registration |
General user support registering MAC address |
| Wireless Internet | General user support for configuring computer for moobilenet and moobilenetx. Supported platforms: Windows XP, Windows Vista, and OS X 10.4.x/10.5.x |
| ResNet | General user support for connectivity with ResNet connections |
| NAM Status | Information on status of campus NAMs, and other network status |
| Connectivity | Technical support for general connectivity issues and network troubleshooting |
| Communication Services |
Description | ||
| Voicemail | General user support for configuring voicemail | ||
| EVM | General user support for configuring Enabled Voicemail | ||
| Equipment Repair | Technical troubleshooting of multi-line phone hardware | ||
| Line Repair | Technical troubleshooting of fax and voice lines |
| Other Services | Description | ||
| Account Management | General user support including answering general account questions, processing Temporary Affiliate Forms (TAF), IDOCs, account closures, mail ID redirects and changes, and other account management support |